To start the return process for your order, please enter your email address or phone number and the order number below.

What items are returnable?

In general you can return your items within 30 days of getting of your shipment. 

  • They must be in original condition
  • Clothing should be unwashed and unworn
  • In the original packaging

 

* Covid-19 update : All returns on clothing items are currently suspended for safety and hygiene reasons. Please check size guides or contact us for advice if you are unsure which size to order. If you have questions about your purchase, contact us at club@geckojoy.com and we'll do our best to keep you smiling.  

 

Non-returnable items

1. Custom or personalized orders - Due to the additional time, effort and inability to resell products, custom or personalized design orders on printed or digital products are not eligible for return or refund. If you are not satisfied, contact us.

2. Digital Downloads - Due to the nature of digital work, no returns or refunds will be given once files are shown to have been downloaded. If you have a problem opening files, contact us.

3. Wholesale orders - Due to the made-to-order nature of our business wholesale orders are not eligible for return or refund. You may wish to order a sample to ensure print quality and the color is to your satisfaction.

4. Sale, discounted, pay-what-you-want, and other promotional items are not eligible for return or refund.

5. Clothing - For hygiene reasons we do not accept returns on intimate items of clothing such as swimsuits and bikinis. Please check the size guides provided or contact us if unsure which size to order.

 

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • You may return your items to

Geckojoy,

C/o Joy Salmon,

#01-05 , 135 Sunset Way,

Clementi Park,

Singapore 597158

 

Are there any charges for return?

  • There are no charges for returning items
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days. Please note your payment provider may take some time to process the payment.

TOP