To contact us use the chat function or email us at club@geckojoy.com
We'll get back to you within 2 business days or earlier. We work on Singapore time so please excuse us if we don't respond right away.
You can also visit our contact page for more options.
Your privacy is important to us. We do not sell your personal information or keep your credit card details. We share essential data such as email and shipping address with partners only so far as is necessary to fulfill orders or communicate with you.
We accept Visa, MasterCard and American Express credit cards. You can also use PayPal.
Yes! We run some great promotions for new customers, email subscribers and Club Members.
We don't accept installment payments at this time.
If you think you've made an error let us know as soon as possible. If an order has started processing we won't be able to change the address.
If you’d like to cancel your order contact us right away. As long as production hasn’t started we’ll issue a full refund straight away if you have already been charged. If it’s already in production or has been shipped simply return the item when it arrives to get a refund.
Exceptions apply for custom, digital and wholesale orders.
Contact us using the chat function below or email us at club@geckojoy.com
We sometimes ship items in an order separately due to packaging needs or because the items come from different fulfilment centres. If you received part of your order, the rest should be on its way. If you're worried, contact us.
We ship worldwide but there are some destinations we don't or can't ship to. Add something to your cart and enter your shipping address to get the shipping cost and check if we ship to your destination.
Club Members can get free shipping by redeeming a certain amount of Gecko Giggles. Click the rewards icon to check. Find out more about promotions.
We also occasionally run free shipping promotions. Subscribe to our mailing list or push notifications if you'd like us to let you know when they are.
Shipping costs are calculated at checkout. Add something to your cart and enter your shipping address to get the shipping cost. In general, we use standard shipping to keep your shipping cost down.
If you need something faster, please contact us before ordering so we can advise you. However, do note that all products are made-to-order so might be a week in production before leaving our facility.
All items are made when you order them, so depending on destination and shipping method orders can take 2 to 6 weeks to reach you.
If you need something by a certain date, please contact us before ordering so we can advise you if it’s likely to meet your deadline.
However, do note that all products are made-to-order so might be a week in production before leaving our facility.
We offer standard shipping at checkout which takes 2 to 6 weeks to arrive depending on destination. If you need something faster, please contact us to enquire about making a special order.
Please note tracking may not be available or reliable after your shipment arrives in your destination country. Get in touch with us, noting your order number, if you are concerned that it has not arrived.
Contact us. There could be a number of reasons for missing or late shipments including custom checks, delivery failure or wrong address keyed in at checkout.
Maybe. We do not pay or refund customs fees, so you may wish to check with your local post office to check what fees they might require you to pay when your shipment arrives.
International shipments may incur customs fees, duties or import taxes. For each country the customs policy is different, and the fee is usually based on a variety of factors such as weight, value and size.
We do not pay or refund customs fees, so you may wish to check with your local post office to check what fees they might require you to pay when your shipment arrives.
No as this would be against customs regulations and therefore illegal.
No as this would be against customs regulations and therefore illegal.
All our designs are designed by artist and surface pattern designer Geckojoy in her Singapore-based studio.
These designs are then printed onto end-products by our manufacturing partners in various locations worldwide including USA, Canada, Mexico, Latvia and China.
We do not pay for return shipping or offer prepaid shipping labels. We suggest using registered post to keep the cost down when returning items rather than couriers.
Read more in our shipping policy.
Contact club@geckojoy.com for details about where to return your item or use the chat function. We suggest using registered post rather than couriers to return items to keep the cost down.
Yes we do. We accept returns on retail items for any reason up to 30 days after delivery. Items returned unused, unwashed, undamaged and in their original packaging will qualify for a full refund excluding all shipping charges and customs fees. We do not accept returns on personalised or custom items. We do not offer exchanges at this time.
Don't worry. As long as your return is postmarked within the 30 days we'll accept it. If you wish to post a return after the 30 days please contact us first.
Our refund policy lasts 30 days. If you wish to post a return after the 30 days please contact us first.
We do not offer exchanges at this time. However, if you'd like something else simply order a new item and return the original item to us within 30 days of delivery in its original packaging.
Contact club@geckojoy.com for details about where to return your item or use the chat function. We suggest using registered post rather than couriers to return items to keep the cost down.
We do not reimburse shipping fees, pay for return shipping or offer prepaid shipping labels. We suggest using registered post rather than couriers to return items to keep the cost down.
We do not pay for return shipping or offer prepaid shipping labels. We suggest using registered post to keep the cost down when returning items rather than couriers. Please contact club@geckojoy.com for details about where to return your item or use the chat function.
Return the original item to us within 30 days in its original packaging. Items returned unused, unwashed, undamaged and in their original packaging will qualify for a full refund excluding shipping charges and custom fees.
Read more in our refund policy.
Yes. If your item isn’t in as-new condition, but you return it within 30 days of delivery, we’ll still give you a refund minus a restocking fee of 50% of the retail price and shipping costs.
For example: A bag retails at $100 and shipped to you for $10. The restocking fee is $50. Shipping fees are not refunded.
Scenario 1. You bought it at full retail price = partial refund value of $50.
Scenario 2. You bought it using a 10% discount code = partial refund value of $40.
Refunds are processed within 5 working days of us receiving the returned item and made only to your original payment method e.g. PayPal or your credit card. It may take your bank a while to process this so contact them if you don’t see it in your account.
Yes. We're so sorry if your order arrived damaged or incorrect. Send us a photo within 3 days of its arrival and we'll send you a replacement.
We do not refund shipping fees. Customs duties are also not reimbursed.
You can get Gecko Giggles when you shop, like and share. You can also get a great cash discount each time you refer a friend to geckojoy.club.
Gecko Giggles are Geckojoy Club’s rewards currency. You earn them when you shop and share. Find out about our other promotions.
You earn 1 Gecko Giggle for every S$1 you spend. You can also earn them by being our Ambassador on social media.
You can redeem Gecko Giggles for discounts, cash off your purchase, free shipping and gifts. Here are a few examples of rewards - we update and change the gifts from time to time.
Find out about our other promotions.
Yes we do. Contact us if you're interested in partnering with us.
We are currently looking into resale partners in the EU as we do not ship to Europe at the moment.
Absolutely! Contact us and let us know what you need. If we can help, we'll send you a quote and next steps.
All our designs are designed by artist and surface pattern designer Geckojoy in her Singapore-based studio.
These designs are then printed onto end-products by our manufacturing partners in various locations worldwide including USA, Canada, Mexico, Latvia and China.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials.
Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
We also aim to develop our product catalog with sustainability mind. For example the wood for our art frames comes from renewable forests.
Whatever you can imagine or create! At home, Geckojoy fabrics are perfect for getting creative with your gifts, sewing, home decor and up-cycling projects. Small businesses too can use them to create special, exclusive products for resale. Each of our fabrics have their special qualities and you'll find them suited to different needs.
POLY CHIFFON
100% polyester light weight plain weave fabric
Light weight home decor projects, scarves, accessories, bridal wear
MATTE CREPE
100% polyester fancy weave fabric
Scarves, lightweight clothing, accessories
SATIN CHARMEUSE
100% polyester satin weave fabric
Scarves, lightweight clothing, accessories
PEACHSKIN JERSEY
92% Polyester, 8% spandex jersey knit fabric
Lightweight stretchy clothing, baby clothes, robes, blankets
HEAVY SATIN
100% polyester light weight plain weave fabric
Bridal/evening wear, purses, accessories, ties, light home decor projects.
PERFORMANCE KNIT
88% eco-polyester, 12% spandex knit performance
Leggings, athletic wear, accessories, swim wear.
VELVETEEN
100% polyester heavyweight upholstery fabric
Upholstery projects, pillow cases, drapes, children toys.
POLY TWILL FABRIC
100% medium-heavy weight polyester twill fabric
Home decor projects, pillow cases, tote bags, wall hangings, hats.
SWIMSUIT KNIT
72% eco-polyester, 28% spandex knit performance
Leggings, athletic wear, swim wear, compression garments, shaping garments
SPUN POLYESTER
92% polyester, 8% spandex knit fabric
Baby blankets, heavy weight t-shirts and clothing.
SILKY KNIT
85% eco-polyester, 15% spandex knit performance
Lightweight garments, sleepwear, accessories.
POLY CANVAS
100% plain weave polyester fabric medium-heavy weight
Upholstery projects, pillow cases, drapes, children toys, tote bags.
POLY CHIFFON
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
MATTE CREPE
Machine wash cold water with a phosphate free detergent.
Hang to dry.
Iron on synthetic setting.
May shrink after the first wash.
SATIN CHARMEUSE
Machine wash cold water with a phosphate free detergent.
Hang to dry.
Iron on synthetic setting.
May shrink after the first wash.
PEACHSKIN JERSEY
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
HEAVY SATIN
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
PERFORMANCE KNIT
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
VELVETEEN
Machine wash cold water with a phosphate free detergent
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
POLY TWILL FABRIC
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
SWIMSUIT KNIT
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
SPUN POLYESTER
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
SILKY KNIT
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
POLY CANVAS
Machine wash cold water with a phosphate free detergent.
Machine dry on medium heat.
Iron on synthetic setting.
May shrink after the first wash.
To ensure that your art and art prints last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.
SUBLIMATION TOWELS
Sublimation towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.
BAGS
Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can't be bleached, ironed, or dry-cleaned.
All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned.
PILLOWS
The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. The pillow insert should only be hand washed.
The safest way to protect the print on your clothes is to:
Do not dry clean or tumble-dry. Iron inside out. Detailed instructions are below.
HATS
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design. We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.
DTG-PRINTED APPAREL
Direct-to-garment (DTG) printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best. When it comes to ironing, use cool iron inside-out. Do not iron the print.
ALL-OVER PRINTED APPAREL
All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned.
ALL-OVER PRINTED SWEATSHIRTS
The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can't be tumble-dried or dry-cleaned.
SUBLIMATION APPAREL
Sublimation apparel can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.
EMBROIDERED APPAREL
Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry cleaned. After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.
Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature.
We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. All inks used in creating shirts and hoodies are water-based and eco-friendly.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash.
