Custom Design Service Menu
Need something customised for your event, business or product line?
Hire Geckojoy as your project's designer.
Your needs matter
1. How much consultation do you need?
2. What kind of design service do you need?
3. Which licensing terms suit your needs best?
Services Available
We offer advance ordering and payment for three types of service: Consultation, Design, and Licensing.
New clients, please just book an initial consultation so we can determine if we are a good fit for your project needs and timeline. You will be invoiced for subsequent services.
1. Consultation
Initial Consultation
First contact. We get to know each other a little over email or chat and you let us know what you need and when you need it by.
Online Consultation
Most of our contact will be using this. You'll be invoiced for each consultation which could be an email or chat session depending which you prefer.
Face-to-face Consultation (Singapore only)
This is only available to clients in Singapore at the moment. If you are not based in Singapore, an online consultation works just as well.
2. Design
Placement Design
We will create a design to be placed on a product of your choice. Please provide dimensions of the product in the notes section of checkout if this is not for a product we will be producing for you.
Pattern Design
We will create a seamless repeat pattern. Please provide dimensions required of the pattern tile in the notes section of checkout if this is not for a product we will be producing for you.
Revision Request
We charge for revisions based on the number of requests sent to us. Our clients find this system helps speed up the design process and avoids confusion.
Pro Tip: Try to keep edit suggestions to a single email to keep revision costs down. You can send us 3 separate emails asking for edits, but we would then invoice you for 3 Revisions Requests.
3. Licensing
Commercial Licence
Our Commercial Licence allows use of a purchased design or pattern for:
- ONE client, company, product range or campaign
- TWO hundred thousand digital or print impressions
- THREE years from the date of delivery
Should your needs extend beyond this, please purchase an additional licence.
Please note the Commercial Licence is non-exclusive, meaning the design or pattern can be sold to other clients and used on Geckojoy products. Geckojoy retains all copyright.
Exclusive Licence
Our Exclusive Licence allows use of a purchased design or pattern for:
- ONE client, company, product range or campaign
- TWO hundred thousand digital or print impressions
- THREE years from the date of delivery
Should your needs extend beyond this, please purchase an additional licence.
The Exclusive Licence means the design or pattern will not be sold to other clients and will not be used on Geckojoy products for a period of 3 years. Geckojoy retains all copyright.
- SHIPPING & RETURNS
Cost
Shipping costs are calculated at checkout. In general, we use standard shipping to keep your shipping cost down. Most of our shipments are tracked. However, different products may have different fulfilment centres or packaging and so ship separately.
Speed
If you need something fast, please contact us before ordering so we can advise you. However, do note that all products are made-to-order so might be a week or more in production before leaving our facility.
Destination
We ship worldwide but there are some destinations we don't or can't ship to. Add something to your cart and enter your shipping address to get the shipping cost and check if we ship to your destination.
Read more in our full Shipping Policy
Returns
We accept returns on retail items* up to 30 days after delivery. Items returned unused, unwashed, undamaged and in their original packaging will qualify for a full refund excluding all shipping charges and customs fees.
Visit our Returns Center for details and exceptions.
Before checking out please check any relevant size guides and product details. We do not offer exchanges at this time.
Printed colors may be different from your screen colors. We do not accept returns on personalised or custom items.
Customs fees may need to be paid on arrival. Checkout charges will not include these. Please check with your local customs authority.
Contact club@geckojoy.com if you have questions or concerns.
